torbisgo.com

PRIVACY POLICY

Torbisgo Limited (“Torbisgo”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create or use an account, use our online video processing tools, make a purchase, contact us, or otherwise interact with our services.

Our services may include video conversion, video compression, video trimming and cutting, video-to-GIF conversion, and other related digital media processing tools.

This Privacy Policy applies to personal data processed by Torbisgo Limited in connection with our website and services.

1. Who We Are and How to Contact Us

Torbisgo Limited is the controller responsible for personal data processed through our website and services where applicable.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal data is handled, please contact us:

Company Name: Torbisgo Limited
Email: [email protected]
Registered Address: 14 Wells View Drive, London, England, BR2 9UL

You also have the right to raise concerns about the handling of your personal information with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

We encourage you to contact us first so that we have an opportunity to review and address your concerns.

2. Personal Data We Collect

The personal information we collect depends on how you interact with Torbisgo and which services you use.

2.1 Account and Identity Data

If you create, register, or maintain an account with Torbisgo, we may collect information such as:

  • first name and last name;
  • username or account identifier;
  • email address;
  • login and authentication information; and
  • account preferences.

2.2 Contact Data

When you communicate with us, request support, or submit information through our website, we may collect:

  • email address;
  • telephone number, where voluntarily provided;
  • billing or contact address, where required; and
  • information contained in your communications with us.

2.3 Transaction and Payment Data

When you purchase a service, subscription, processing plan, or other paid functionality, we may collect or receive transaction-related information such as:

  • transaction reference or identifier;
  • product, service, or plan purchased;
  • payment status;
  • billing information;
  • currency;
  • transaction date;
  • subscription status, where applicable;
  • cancellation information; and
  • refund information.

Payments may be processed through third-party payment service providers.

Payment service providers may collect and process information necessary to complete or verify a payment in accordance with their own privacy policies and applicable legal obligations.

Torbisgo may receive information from payment service providers where reasonably necessary to confirm payments, provide purchased services, manage subscriptions, process refunds, maintain transaction records, investigate disputes, and prevent fraud.

3. Uploaded Media and Content Data

When you use Torbisgo’s video processing services, you may upload videos or other supported media files to our systems.

Uploaded media may contain personal data relating to you or other individuals, including images, voices, names, identifying information, or other information contained within the media.

We process uploaded files for purposes reasonably necessary to provide the functionality selected by you, including:

  • converting videos between supported file formats;
  • compressing video files;
  • trimming or cutting video content;
  • converting video content into GIF files; and
  • performing other supported media processing operations.

You are responsible for ensuring that you have all necessary rights, licences, permissions, and legal authority to upload and process media through our services.

Torbisgo does not acquire ownership of your uploaded media merely because you upload or process it using our services.

4. Technical and Usage Data

When you access or interact with Torbisgo, certain technical and operational information may be automatically generated or recorded by our website, hosting environment, website platform, security systems, or other infrastructure used to provide our services.

Depending on our technical configuration, this information may include:

  • Internet Protocol (IP) address;
  • browser type and version;
  • device type;
  • operating system;
  • date and time of access;
  • login activity;
  • session information;
  • server logs;
  • error and diagnostic information;
  • security-related information; and
  • technical information necessary to operate, secure, maintain, and troubleshoot our services.

We may use this information to operate our website, maintain account sessions, protect our services, prevent abuse, investigate technical problems, and maintain service reliability.

5. How We Collect Personal Data

We may collect personal information in the following ways.

5.1 Information You Provide Directly

You may provide personal information when you:

  • create or manage an account;
  • upload a media file;
  • purchase a service or plan;
  • contact customer support;
  • submit a contact form;
  • request a refund or cancellation;
  • report abuse or security concerns;
  • communicate with us; or
  • exercise your privacy rights.

5.2 Information Generated Through Your Use of Our Services

Technical, session, security, and operational information may be generated when you access or interact with our website, user accounts, servers, processing infrastructure, or digital tools.

5.3 Information Received From Service Providers

We may receive limited personal information from third-party providers involved in operating or supporting our services, including:

  • payment service providers;
  • hosting and infrastructure providers;
  • website technology providers;
  • security providers; and
  • other technical service providers where applicable.

6. How and Why We Use Your Personal Data

We process personal data where we have an appropriate lawful basis and where processing is necessary for legitimate purposes related to providing and operating Torbisgo.

UK data protection rules require organisations to identify an appropriate lawful basis for their processing activities.

6.1 Providing Our Services

We may process personal information where necessary to:

  • register and manage user accounts;
  • authenticate users;
  • receive uploaded media files;
  • process video conversion requests;
  • compress videos;
  • trim or cut video files;
  • convert videos into GIF files;
  • provide processed files to users;
  • provide purchased functionality;
  • maintain service functionality; and
  • provide customer support.

Where applicable, this processing may be necessary to perform a contract with you or to take steps at your request before entering into a contract.

6.2 Processing Payments and Purchases

We may process transaction and account information to:

  • verify payments;
  • provide access to paid functionality;
  • manage purchases;
  • manage subscriptions where applicable;
  • process cancellations;
  • process refunds where applicable;
  • maintain financial and transaction records;
  • manage payment disputes; and
  • detect or prevent payment fraud.

Depending on the circumstances, processing may be necessary for performance of our contract with you, compliance with legal obligations, or our legitimate interests in protecting Torbisgo against fraud and misuse.

6.3 Customer Support and Communications

We may process personal information to:

  • respond to enquiries;
  • provide technical assistance;
  • investigate account problems;
  • resolve service issues;
  • respond to payment or refund enquiries;
  • manage complaints; and
  • respond to privacy and data protection requests.

6.4 Security, Fraud Prevention, and Abuse Prevention

We may process technical, account, usage, and transaction information where reasonably necessary to:

  • protect user accounts;
  • detect suspicious activity;
  • prevent fraud;
  • prevent unauthorised access;
  • identify misuse of our services;
  • enforce our Acceptable Use Policy;
  • investigate security incidents;
  • protect our systems and infrastructure; and
  • maintain the availability and reliability of our services.

6.5 Legal and Regulatory Compliance

We may process, preserve, or disclose personal information where reasonably necessary to:

  • comply with applicable laws and regulations;
  • respond to legally valid requests from competent authorities;
  • comply with financial, accounting, or regulatory requirements;
  • establish, exercise, or defend legal claims;
  • investigate unlawful activity;
  • protect our legal rights; or
  • protect the rights, property, or safety of Torbisgo, our users, or third parties.

7. Uploaded and Processed File Retention

Torbisgo retains uploaded and processed media files for no longer than reasonably necessary for the purposes for which those files are processed.

Because different processing activities and technical circumstances may require different retention periods, the exact period for which an uploaded or processed file remains available may vary.

When determining an appropriate retention period, we may take into account factors including:

  • the time required to complete the video processing operation requested by the user;
  • the period reasonably necessary to make the processed file available for access or download;
  • technical and operational requirements;
  • server and processing requirements;
  • security and abuse-prevention requirements;
  • troubleshooting and error-resolution requirements;
  • dispute or complaint handling requirements where applicable; and
  • applicable legal or regulatory obligations.

When uploaded or processed files are no longer reasonably necessary for the relevant purposes, we will delete them or otherwise handle them in accordance with our applicable data retention procedures.

We periodically review the personal data we retain and seek to avoid retaining personal information for longer than necessary for the purpose for which it is processed.

This approach reflects the UK GDPR storage-limitation principle. ICO guidance does not prescribe one universal number of days for all personal data; organisations should establish appropriate retention periods and explain either the period or the criteria used to determine it.

8. Retention of Other Personal Data

Different categories of personal information may be retained for different periods depending on the purpose for which the information is processed.

We retain personal data only for as long as reasonably necessary, taking into account relevant contractual, legal, accounting, security, fraud-prevention, technical, and dispute-resolution requirements.

8.1 Account Information

Account information may generally be retained while your account remains active.

Following account closure or termination, certain information may continue to be retained where reasonably necessary for account administration, fraud prevention, dispute resolution, security, or compliance with legal obligations.

8.2 Transaction Information

Transaction, billing, payment-status, refund, and related financial records may be retained where reasonably necessary to comply with accounting, tax, financial, fraud-prevention, contractual, dispute-resolution, or other legal requirements.

8.3 Customer Support Records

Communications with our support team may be retained for an appropriate period where necessary to:

  • resolve enquiries;
  • maintain customer support records;
  • investigate complaints;
  • manage disputes; or
  • protect our legal rights.

8.4 Technical and Security Records

Technical, login, system, and security records may be retained for a reasonable period where necessary to:

  • operate our services;
  • investigate security incidents;
  • prevent fraud or abuse;
  • troubleshoot technical problems; or
  • maintain system security and reliability.

9. Cookies and Similar Technologies

Torbisgo may use cookies and similar storage or access technologies that are necessary for the operation, security, authentication, and functionality of our website and services.

For example, our website platform or related technologies may use cookies or similar technologies to:

  • authenticate users;
  • maintain login sessions;
  • provide account functionality;
  • maintain secure sessions;
  • remember certain functional settings;
  • prevent unauthorised access; and
  • support the normal operation and security of the website.

Because Torbisgo’s website is operated using website-management technology that may rely on authentication or session cookies, necessary cookies may be placed when users log in or interact with relevant website functions.

WordPress itself uses authentication and logged-in cookies as part of its standard login process.

We do not currently use third-party analytics platforms, behavioural advertising cookies, personalised advertising cookies, or marketing tracking technologies.

Where a cookie or similar technology is strictly necessary to provide functionality requested by a user or to maintain the operation or security of the relevant service, it may fall within an applicable exception from the normal consent requirement.

If we introduce analytics, advertising, marketing, or other non-essential tracking technologies in the future, we will update our privacy information and implement appropriate notices, choices, or consent mechanisms where required.

ICO guidance provides exceptions for certain storage and access technologies, including technologies that are genuinely strictly necessary for a service requested by the user, while non-exempt technologies may require valid consent.

10. Sharing Your Personal Data

We do not sell your personal data.

We may disclose or provide access to personal information to third parties where reasonably necessary to operate, secure, maintain, or support Torbisgo services.

These parties may include:

  • payment service providers;
  • website hosting providers;
  • cloud or infrastructure providers;
  • website technology providers;
  • security and fraud-prevention providers;
  • email or customer-support service providers, where applicable;
  • professional advisers, including lawyers and accountants;
  • insurers, auditors, or financial advisers where applicable; and
  • governmental, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by law.

Where third parties process personal information on our behalf, we take reasonable steps to use appropriate contractual, organisational, and security arrangements where required.

ICO privacy-information guidance requires organisations to inform individuals about recipients, or appropriate categories of recipients, of personal data.

11. International Data Transfers

Some third-party providers used to operate or support Torbisgo may process information in countries outside the United Kingdom.

Where an international transfer constitutes a restricted transfer under applicable UK data protection law, we will take appropriate measures required by law.

Depending on the circumstances, these measures may include:

  • applicable UK adequacy regulations;
  • appropriate contractual safeguards;
  • the International Data Transfer Agreement (IDTA);
  • an applicable UK International Data Transfer Addendum; or
  • another transfer mechanism permitted under applicable law.

ICO guidance provides that restricted international transfers generally need to be covered by UK adequacy regulations, appropriate safeguards, or an applicable exception; the IDTA and UK Addendum are recognised forms of safeguards in relevant circumstances.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal data against risks including:

  • unauthorised access;
  • unlawful processing;
  • accidental loss;
  • unauthorised disclosure;
  • alteration;
  • destruction; and
  • misuse.

Access to personal information is limited to employees, contractors, service providers, and other authorised parties who reasonably require access for legitimate operational, technical, legal, or business purposes.

We also seek to maintain security measures appropriate to the nature of the personal information processed and the risks involved.

However, no internet transmission, website, computer system, or electronic storage system can guarantee absolute security.

UK data protection law requires organisations to use appropriate technical and organisational measures, taking account of the processing and the risks involved.

13. Your Data Protection Rights

Depending on the circumstances, the type of processing, and applicable law, you may have certain rights concerning your personal data.

These rights may include:

13.1 Right of Access

You may request access to personal information we hold about you and obtain a copy of that information where applicable.

13.2 Right to Rectification

You may ask us to correct inaccurate personal information or complete information that is incomplete.

13.3 Right to Erasure

You may ask us to delete personal information in circumstances where applicable data protection law provides such a right.

The right to erasure is not absolute and may be subject to applicable conditions and exceptions.

13.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances.

13.5 Right to Object

You may object to certain types of processing of your personal information where applicable.

13.6 Right to Data Portability

Where the applicable legal requirements are satisfied, you may request certain personal information in a structured, commonly used, and machine-readable format and may have the right to transmit that information to another organisation.

13.7 Right to Withdraw Consent

Where we rely on your consent as the lawful basis for processing personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights are not absolute and may depend on the circumstances and lawful basis for the relevant processing. The ICO identifies access, rectification, erasure, restriction, portability and other individual rights under the UK GDPR.

To exercise your rights, please contact:

[email protected]

We may request reasonable information to confirm your identity before responding to certain requests.

14. Data Protection Complaints

If you have concerns about how Torbisgo collects, processes, stores, shares, or protects your personal information, you may submit a data protection complaint to us.

Email: [email protected]

We will acknowledge receipt of a data protection complaint within 30 days of receiving it.

We will, without undue delay, take appropriate steps to investigate the complaint, make appropriate enquiries where necessary, keep you informed where appropriate, and communicate the outcome of our investigation.

You also have the right to raise a concern or complaint with the Information Commissioner’s Office (ICO).

Under the UK data-protection complaints requirements in force in 2026, organisations must provide a clear mechanism for complaints, acknowledge receipt within 30 days, appropriately investigate complaints and communicate the outcome.

15. Children’s Privacy

Torbisgo’s services are not specifically designed or directed toward children.

We do not knowingly seek to collect children’s personal information for purposes unrelated to providing our services.

If you believe that a child has provided personal information to Torbisgo in circumstances that may not comply with applicable law, please contact us at:

[email protected]

We will review the matter and take appropriate action where necessary.

16. Third-Party Websites and Services

Our website may contain links to websites or services operated independently by third parties.

Third-party websites and services may collect or process information in accordance with their own privacy notices, terms, and practices.

Torbisgo does not control the privacy practices of independent third-party websites or services.

We encourage users to review the applicable privacy information provided by any third-party service they choose to use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes including:

  • changes to Torbisgo services;
  • changes to our website or processing functionality;
  • changes to data-processing practices;
  • changes to payment or other service providers;
  • technical or operational developments;
  • security improvements; or
  • changes to applicable laws or regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last Updated” date at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.